Troubleshooting – FingerTec Q2i Manual User Manual
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“DUPLICATE FINGER” APPEARS
FingerTec terminals are intelligent. It will not accept the same fingerprint twice into its
system. If you have registered a finger into the terminal, the system would prompt “du-
plicate finger” when you try to enroll that finger for another time. Choose a different
finger to proceed.
RFID CARD DOESN’T RESPOND
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before it can read the information in the
card. Refer to chapter 3 User for card enrolment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal to show that you are under a group that supports RFID card,
the terminal wouldn’t read your card.
NO SOUND
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%.
Refer to Chapter 5 System under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode, if the problem persists, proceed to test the
voice. Go to Chapter 8 to do the test. If no voice is being emitted, contact your local
reseller for support.
For more troubleshooting, go to
user.fingertec.com