Troubleshooting, Installation problems and solutions – Compuprint 9060LA User Manual
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This section describes the problems, which may occur when using the printer and suggests
possible solutions.
In most cases, the display shows rolling messages when an error occurs. The first part of the
message identifies the error the second part suggests a solution.
Installation Problems and Solutions
Symptoms Possible
Cause Action/Resolution
No indicator lit.
Power cable not properly
connected.
Check the connection of the power cable
on both sides.
Power cable damaged.
Check the power cable itself.
Power switch in I (on)
position.
Printer failure.
Call Service.
Printer not printing.
Incorrect setting of the printer.
1. Perform a self-test.
Ready
indicator lit.
2. If the self-test is OK, see the other
causes.
If the self-test is not OK, power the
printer off and on again.
3. Perform another self-test.
4. If the self-test is not OK, call Service.
Interface cable is not properly
connected.
Check the connection of the interface
cable on both sides.
Selection of the protocol is not
correct.
Check
PROTOCOL
Option in the Set-Up.
See "S
Printer communication settings
are not appropriate to host
settings.
Check the
INTERFACE
Option settings in
Set-Up. See "S