Flowserve 500+ Series Logix - Manual (Page 59)

User Instructions - Logix® 500+ Series Digital Positioners FCD LGENIM0105-10 11/13
flowserve.com 59
18.4 Help From Flowserve
18.4.1 Phone Support
Over-the-phone troubleshooting is often available for
positioner issues. Should your positioner be experiencing
problems, or if you have questions that are not answered by
this manual, feel free to call your local sales representative or
a Quick Response Center (QRC). See the back cover of this
manual for contact details.
18.4.2 Returning the 500+ Positioner for Service
If troubleshooting is unable to solve the problem, the unit
may be returned. Please follow the steps below.
1. Request a Return Goods Authorization (RGA) form.
An RGA form will be e-mailed to you to accompany
the unit being returned.
2. Remove all fittings, brackets, filters, feedback arms,
etc. from the unit before packaging.
3. If the unit was operated with a gas other than clean
air, please include the related MSDS with the return.
4. Complete the RGA form. Write any specific issues
with the positioner you would like us to evaluate.
Please include the customer name and contact
information
5. When packaging, please secure the unit in a
method that will insure it will reach our facility
undamaged (the weight of positioners will often
settle through packing peanuts and pop large air
packets).
6. Please insert a copy of the completed RGA form
inside the package and write the RGA number on
the outside of the package. Send the unit to the
address at the bottom of the form.
If the cause of the unit failure is found to be a manufacturing
defect and the unit is within the warranty period (18 months
from manufacture) it will be repaired free of charge. If no
problem is found with the unit and the unit is still under
warranty, a fee for the evaluation will be required. If the
cause of the unit failure is not covered under the warranty a
fee will be charged for the evaluation and a quote will be
provided showing the cost of the repair. If the customer
decides to purchase a new positioner, the evaluation fee will
be waved.