Dish Network 942 - Manual (Page 142)

Reference
135
Troubleshooting Tables
Buying a Pay Per View Program
What Is Happening Possible Reason What to Do
Someone orders a pay per
view program without your
permission.
• You may have been away
from the receiver, and
someone else used it.
• Lock the purchase of pay per view programs.
Remember that you are responsible for all pay
per view purchases, whether or not you authorize
such purchases. If you lock pay per view
purchases, then anyone who wants to order a pay
per view program must enter the password.
You find that you are not able
to order a pay per view
program.
• The receiver may not be
connected to an active
telephone line.
• You must connect the receiver to an active
telephone connection at all times. If you install
two or more receivers, you must connect each
receiver to an active telephone connection at all
times.
You find that you are not able
to cancel a pay per view
program.
• You ordered a pay per view
program, and then decided
not to watch it.
• You cannot cancel an order for a pay per view
program, whether it was just ordered or ordered
earlier.
Your setup includes more than
one receiver. You order a pay
per view program, but it does
not appear via all of the
receivers.
• You ordered a pay per view
program, and want it to be
available via all the receivers
in your setup.
• If you want to watch a pay per view program on
TVs connected to up to six receivers, you must
order the program for each receiver but you only
pay for the program once.
Menus
What Is Happening Possible Reason What to Do
You were using a menu, and it
suddenly closed.
• The receiver has a time-out
feature that closes any menu
after several minutes of no
activity. This will discard any
changes you have made, but
otherwise does no harm to the
receiver.
• Start over again.
Reference Two Color.fm Page 135 Tuesday, June 7, 2005 1:25 PM