Dish Network 942 - Manual (Page 149)

Appendix
142
Limited Warranty
L IMITED W ARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty
service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar Technologies
Corporation and its affiliated companies (“EchoStar”) warrant this system against defects in materials or workmanship as follows:
• Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the equipment
is defective subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar warrants
any such work done against defects in materials or workmanship for the remaining portion of the original war-
ranty period.
• Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge, new or
re-manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty.
EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining
part of the original warranty period.
Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF,
remote control, or dish mounting hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will be warranted under a
separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic
devices, remote control batteries, signal reception problems, loss of use of the system, or unused programming
charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, bat-
tery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than autho-
rized factory service, use of accessories not recommended by the receiver manufacturer, negligence,
commercial or institutional use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or
reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor
equipment purchased, serviced, or operated outside the continental United States of America.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON
THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO
USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID
FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF
THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY
OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL
BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL
ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN
OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
1
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number, the
receiver conditional access number, or the receiver model number ready. Display the Important System Information menu to find these
numbers.
2
A Customer Service Representative will assist you.
3
If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative.
Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA)
number.
4
You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be responsible
for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program below.
5
Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement
equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered
out of warranty. Follow the instructions given to you by the Customer Service Representative.
6
Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equipment. To
avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to
you at your expense.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it
could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how
to return the defective equipment. The shipping charge, for receiving replacement equipment and returning the defective equipment, is a
one-time fee based on EchoStar's competitive bulk shipping rates (additional charges may apply outside of the continental US). This fee will
be charged to your billing account or your valid credit card. If you do not ship the defective equipment to EchoStar within ten days after
receiving the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the defective
equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the
replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or
makes the equipment unrepairable, billing account or credit card will be charged the market price of the replacement.
Appendix Two Color.fm Page 142 Tuesday, June 7, 2005 1:26 PM