How to contact us, Customer support – Thinklogical X4 Configurator Manual User Manual
Page 68
X4 Configurator Manual
68
October, 2012
How to Contact Us
Customer Support
Thinklogical is an engineering company and you will receive the assistance you require directly from our
most knowledgeable engineers. We believe that the first line of support is the design engineer that
developed each particular product. Therefore your needs will be handled promptly by our in-house
engineers who are most familiar with your products.
Website
Check out our website for firmware updates, support information and general information about all of the
products we offer.
Our internet website offers product information on all current systems, including technical specification
sheets and installation guides (for viewing online or for download), product diagrams showing physical
connections and other information you might need.
Internet: www.thinklogical.com
Note:
Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
do our best to respond to your emails promptly. Please use one of the following email addresses for
your particular needs:
[email protected] – Information on Thinklogical and our products.
[email protected] – Sales Department - orders, questions or issues.
[email protected] – Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Telephone Sales: Contact our expert sales staff in Milford, CT at 1-203-647-8700 or if in the continental
USA, you may use our toll-free number 1-800-291-3211. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. Ask for your representative’s direct dial phone number when
you call.
Telephone Product Support: Contact Product Support in Milford, CT at 1-203-647-8700. The support
lines are manned Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone.