Verilink 2000 (34-00182) Product Manual - Manual (Page 12)

1-8 G ENERAL
Technical
Support
Technical support is available 24 hours a day, seven days a week. You may contact
a support representative by telephone or e-mail.
Toll Free: 800 -285-2755
Local: 205 -772 -3770
International: 205 -772 -3770
e-mail: [email protected]
Returns/RMA If for any reason you need to return a TxPORT unit, you must have a Return
Material Authorization (RMA) number marked on the shipping package. An RMA
number from may be obtained from customer service at 888-4TxPORT;
800 -926 -0085, ext. 2227; or for local or international customers 205 -772 -3770.
When calling TxPORT for an RMA, please have the following information
available.
✦ Model number and serial number for each unit.
✦ Reason for return and symptoms of problem.
✦ Warranty status (if known).
✦ Purchase order number to cover charges for out-of-warranty items.
✦ Name and phone number of person we can contact if we have questions about the
unit(s).
✦ Mode of shipment required (second-day air is the normal mode of shipment for all
returned material unless otherwise specified).
Units being returned to TxPORT should be sent to the following address:
TxPORT
127 Jetplex Circle
Madison, Alabama 35758