SMA SB 240-US-10 - Manual (Page 74)

13 Contact
SMA America, LLC
74 SPortalMGate-US-BA-en-10 User Manual
13 Contact
If you have technical problems concerning our products, contact the SMA Service Line. We require
the following information in order to provide you with the necessary assistance:
• Type and serial number of the inverter
• Quantity and type of all inverters
• Connection type between the computer and Sunny Multigate (cable or wireless connection)
• Firmware and hardware version of the Sunny Multigate (for firmware version see Section 8.2,
for hardware version see type label of the Sunny Multigate).
• Fault description
United States/
Estados
Unidos SMA America, LLC
Rocklin, CA +1 877-MY-SMATech (+1 877-697-6283)*
+1 916 625-0870**
* toll free for USA, Canada and Puerto Rico / Exento de tasas en EE. UU., Canadá y Puerto Rico
** international / Internacional
Canada/
Canadá SMA Canada, Inc.
Toronto +1 877-MY-SMATech (+1 877-697-6283)***
*** toll free for Canada / gratuit pour le Canada