ProSoft Technology MVI69-DFCM - Manual (Page 108)

MVI69-DFCM ♦ CompactLogix or MicroLogix Platform Support, Service & Warranty
DF1 Interface Module
Page 108 of 117 ProSoft Technology, Inc.
November 3, 2008
North America/Latin America (excluding Brasil) (location in California)
+1.661.716.5100, suppo[email protected] (mailto:support@prosoft-
technology.com)
Languages spoken include: English, Spanish
For technical support calls within the United States, an after-hours answering
system allows pager access to one of our qualified technical and/or application
support engineers at any time to answer your questions.
Brasil (location in Sao Paulo)
+55-11-5084-5178 , eduardo@prosoft-technology.com (mailto:eduardo@prosoft-
technology.com)
Languages spoken include: Portuguese, English
6.2 Return Material Authorization (RMA) Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft
without notice. For warranty information, see "Limited Warranty". In the event of
any inconsistency between the RMA Policies and the Warranty, the Warranty
shall govern.
6.2.1 All Product Returns:
a) In order to return a Product for repair, exchange or otherwise, the
Customer must obtain a Returned Material Authorization (RMA) number
from ProSoft and comply with ProSoft shipping instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 107). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft, and
be accompanied by proof of purchase and receipt date. The RMA number
is to be prominently marked on the outside of the shipping box. Customer
agrees to insure the Product or assume the risk of loss or damage in
transit. Products shipped to ProSoft using a shipment method other than
that specified by ProSoft or shipped without an RMA number will be
returned to the Customer, freight collect. Contact ProSoft Technical
Support for further information.
d) A 10% restocking fee applies to all warranty credit returns whereby a
Customer has an application change, ordered too many, does not need,
etc.