HP MSL6000 Series - Manual (Page 137)

MSL6000 series tape library user guide 137
A tape is stuck in a drive. • Cycle power to the library or reboot using the GUI
touch screen, and retry unloading the tape from the
library GUI touch screen, the Remote Management
Interface, or the host application software.
• Ensure the host application software is not reserving
the slot or drive. The software needs to cancel the
reservation. If necessary, disconnect from the host,
power cycle, and unload the drive.
• Contact your authorized service provider.
A tape is stuck in the robotics. • Run a Vertical Calibration test from the
Diagnostics section of the Utilities menu.
• Cycle power to the library or reboot using the GUI
touch screen.
• Contact your authorized service provider.
A tape is stuck in a storage slot. • Using the GUI touch screen, open the appropriate
door, and remove the magazine.
• Pull the tape out.
• Reinsert the magazine.
• If the magazine is damaged, contact your
authorized service provider.
Robotics are misaligned.
Robotics won’t get a tape.
Tape/drive/robotics are misaligned. • Run a Vertical Calibration test from the
Diagnostics section of the Utilities menu.
• Ensure that you are using the correct tape type for
your drive technology.
• Contact your authorized service provider.
Media
Cannot load tape into drive.
• Ensure your media and format type matches your
drive type.
A new Ultrium data cartridge that is
write-enabled is rejected by the drive.
• LTO Cartridge Memory has failed or is damaged.
Replace the data cartridge.
A new Ultrium data cartridge that is
write-protected is rejected in multiple
known good drives.
• LTO Cartridge Memory has failed, and the drive has
found no data to recover. Replace the data
cartridge.
Table 11 Troubleshooting General Problems (continued)
Problem Solution