Cobalt Digital FUSION 3G 9901-UDX 3G_HD_SD Up Down_Cross Converter - Manual (Page 123)

9901-UDX-OM (V1.15) 9901-UDX PRODUCT MANUAL 3-69
Operating Instructions
Troubleshooting
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
• DashBoard™ shows Video
yellow icon and Input Invalid
message in 9901-UDX Card
Info pane.
• Card edge Input Format LEDs
show continuous cycling.
No video input present Make certain intended video source is
connected to appropriate 9901-UDX card video
input. Make certain BNC cable connections
between frame Rear I/O Module for the card
and signal source are OK.
• DashBoard™ shows none in
Reference message in
9901-UDX Card Info pane.
Frame sync reference not
properly selected or not being
received • If external frame sync reference is not
intended to be used, make certain the
Framesync Mode selection list is set to Free
Run or Input Video as desired.
• If external frame sync reference is intended to
be used, make certain selected external
frame sync reference is active on frame sync
frame bus. (External reference signals
Reference 1 and Reference 2 are distributed
to the 9901-UDX and other cards via a the
frame bus.)
Refer to Framesync function submenu tab
on page 3-20 for more information.
Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings. Event-based preset
inadvertently invoked Event-based preset loading should be set to
Disabled if this function is not to be used. Read
and understand this control description before
using these controls to make sure engagement
for all expected conditions is considered. See
Event Based Preset Loading (p. 3-56) for more
information.
Audio routing can be affected by failover
controls that are located on the Audio Bus
Input/Routing tab. See Audio Bus Input Routing/
Controls (p. 3-33) for more information.
Video/audio synchronization or
delay noted. Source synchronization
condition Use the Audio/Video Delay Offset controls to
compensate for video/audio delay.
Refer to Audio Bus Input Routing/Controls
function submenu tab on page 3-33 for more
information.
Ancillary data (closed captioning,
timecode, Dolby
®
metadata,
AFD) not transferred through
9901-UDX.
VANC line number conflict
between two or more ancillary
data items. Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
AES audio not processed or
passed through card. AES Port Direction Select not
set to match intended use for
AES rear module port. Each AES channel pair has port direction
selectors that set the AES as input or output.
Make certain port is set as input or output, as
intended, in accordance with Output Audio
Routing/Controls (p. 3-43).