CognitiveTPG DLXi - Manual (Page 309)

Chapter
Revision F, January 2012, CognitiveTPG 300
12
Troubleshooting
Most programming problems quickly resolve themselves with careful
examination of the offending label format or program code. When you
cannot solve a problem by simply reviewing your work, your best
approach is to start troubleshooting using the information in your
User’s Guide.
NOTE: Some programming problems can masquerade as hardware
problems. If your printer seems to be broken but the information in the User's
Guide does not point to a solution, review "Common problems and their
solutions" below.
If you know or suspect that you have a hardware problem, refer to
your User’s Guide. If you aren’t sure, try these preliminary tests to
help isolate the problem:
Run a printer self-test.
• If the printer will not print a self-test label, follow the
procedures in the User’s Guide to resolve that problem first. The
printer will not respond to incoming data if it will not print a self-
test label.
Print a proven label format.
• If you have a known-good label format, try printing it before
troubleshooting new label formats. If the proven format will not
print, look for a communication problem. If the proven format does
print, you will have eliminated most of the possible hardware-
related problems.
Try printing a label format written on your system.
• Sometimes the host operating system or text editor produces
data that is incompatible with the printer. Creating a simple label
format using the host system and sending the format to the printer
helps isolate this problem. Something like this will do: