CognitiveTPG DLXi User Manual
Page 313
T R O U B L E S H O O T I N G
Printer prints the label format text rather than the intended
label.
Cause: You are sending the label format to the printer from Microsoft
Windows, and the current printer driver is converting the label format
to ASCII commands. For example, you are using the CognitiveTPG
Windows driver or a similar printer driver.
• Cure: Use the "generic ASCII" driver when sending label
formats to the printer from Windows.
• Cure: Instead of printing the files from Windows, invoke MS-
DOS and copy the files to the printer port using the DOS COPY
command.
Printer prints one label, then stops.
Cause: The label format contains a
command.
• Cure: Remove the
command, or press the printer’s feed
button to print the next label.
Cause: The printer’s Label Taken mode is enabled, in printers so
equipped.
• Cure: Remove each label from the printer as it is finished.
Printed labels are blank.
Cause: Possible hardware problem.
• Cure: Refer to the printer User’s Guide.
Cause: The print width is too narrow for the label format design.
• Cure: Correct the print width setting with a
command.
Cause: The label image has been shifted out of the printable area
with a
command.
• Cure: Send another
command to
correct the label position.
•
Cause: Possible hardware problem.
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Revision F, January 2012, CognitiveTPG