Aastra Telecom AastraLink Pro 160 - Manual (Page 223)

Configuring Auto-Attendant
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Configuring AastraLink Pro 160 System and Network Parameters
If you have User Groups configured on the AastraLink Pro 160, the
Auto-Attendant screen displays as shown below.
Figure 4-12. Auto-Attendant Menu with User Group
How Auto-Attendant Works
The Auto-Attendant feature allows you to specify how the AastraLink Pro 160
routes incoming calls. That is, you can configure the Auto-Attendant so that
incoming calls are received in one of the following ways:
• First by the Auto-Attendant (then by an Operator), or
• First by the Operator (then by the Auto-Attendant), or
• First by a designated user group (then by the Auto-Attendant)
Note: It is possible for a caller to reach the Operator’s voicemail account if they
are on-duty and do not answer; they can reach the Auto-Attendant using the
“Escape to Extension” feature once they have reached the prompts in the
Operator’s voice mail.
User Group Enabled
User Group Disabled