Sun Microsystems StorEdge 6900 Series User Manual
Sun storedge
Advertising
This manual is related to the following products:
Table of contents
Document Outline
- Sun StorEdge™ 3900 and 6900 Series Troubleshooting Guide
- Preface
- Chapter 1. Introduction
- Chapter 2. General Troubleshooting
- Storage Automated Diagnostic Environment Event Grid
- Fibre Channel Link Diagrams
- Fibre Channel Links
- Multipathing Options in the Sun StorEdge 6900 Series
- Alternatives to Sun StorEdge Traffic Manager
- To Quiesce the I/O
- To Unconfigure the c2 Path
- To Suspend the I/O
- To Return the Path to Production
- To View the VxDisk Properties
- To Quiesce the I/O on the A3/B3 Link
- To Suspend the I/O on the A3/B3 Link
- To Return the Path to Production
- General Troubleshooting Procedures
- Troubleshooting Overview Tasks
- 1. Discover the error by checking one or more of the following messages or files:
- 2. Determine the extent of the problem by using one or more of the following methods:
- 3. Check the status of a Sun StorEdge T3+ array by using one or more of the following methods:
- 4. Check the status of the Sun StorEdge FC network switch-8 and switch-16 switches using the foll...
- 5. Check the status of the virtualization engine using one or more of the following methods:
- 6. Quiesce the I/O along the path to be tested as follows:
- 7. Test and isolate the FRUs using the following tools:
- 8. Verify the fix using the following tools:
- 9. Return the path to service by using one of the following methods:
- Chapter 3. Troubleshooting the Fibre Channel Links
- Chapter 4. Configuration Settings
- Chapter 5. Troubleshooting Host Devices
- Host Event Grid
- Using the Host Event Grid
- To Replace the Master Host
- To Replace the Alternate Master or Slave Monitoring Host
- 1. Choose Maintenance -> General Maintenance -> Maintain Hosts.
- 2. In the Maintain Hosts window, select the host to be replaced from the Existing Hosts list, and...
- 3. Install the new host.
- 4. Install the SUNWstade package on the new host.
- 5. Run /opt/SUNWstade/bin/ras_install.
- 6. Configure the host as a slave.
- 7. Choose Maintenance -> General Maintenance -> Maintain Hosts.
- 8. In the Maintain Hosts window, select the new host.
- 9. Configure the options as needed.
- 10. Choose Maintenance -> Topology Maintenance -> Topology Snapshot.
- Conclusion
- Host Event Grid
- Chapter 6. Troubleshooting Sun StorEdge FC Switches
- Chapter 7. Troubleshooting Virtualization Engine Devices
- Chapter 8. Troubleshooting Sun StorEdge T3+ Array Devices
- Troubleshooting the T1/T2 Data Path
- T1/T2 Notification Events
- Sun StorEdge T3+ Array Storage Service Processor Verification
- T1/T2 FRU Tests Available
- T1/T2 Isolation Procedures
- Sun StorEdge T3+ Array Event Grid
- Using the Sun StorEdge T3+ Array Event Grid
- 1. From the Storage Automated Diagnostic Environment Help menu, click the Event Grid link.
- 2. Select the criteria from the Storage Automated Diagnostic Environment event grid, like the one...
- FIGURE85 Sun StorEdge T3+ array Event Grid
- 1. Voltage level on power supply and battery have moved out of acceptable thresholds.
- 2. The internal PCU temp has exceeded acceptable thresholds.
- 3. A PCU fan has failed.
- 1. Telnet to affected Sun StorEdge T3+ array
- 2. Verify disk state in fru stat, fru list, and vol stat.’
- 1. Telnet to affected Sun StorEdge T3+ array.
- 2. Verify tje loopcard state with fru stat.
- 3. Verify the matching firmware with the other loopcard.
- 4. Re-enable the loopcard if possible (enable u (encid)|[1|2] ). Replace loopcard if necessary.
- 5. Re-enable the disk if possible
- 6. Replace the disk, if necessary.
- 1. Telnet to the affected Sun StorEdge T3+ array.
- 2. Run refresh -s to verify the battery state.
- 3. Replace the battery, if necessary
- 1. Telnet to affected Sun StorEdge T3+ array.
- 2. Verify the fan state with fru stat.
- 3. Replace the power cooling unit, if necessary.
- 1. Telnet to affected Sun StorEdge T3+ array.
- 2. Verify power cooling unit state in fru stat.
- 3. Replace PCU, if necessary.
- 1. Telnet to the affected Sun StorEdge T3+ array.
- 2. Verify that the power cooling unit state is in ‘fru stat’
- 3. Replace the PCU if necessary.
- 1. Verify luxadm via command line (luxadm probe, luxadm display)
- 2. Verify cables, GBICs and connections along data path.
- 3. Check the Storage Automated Diagnostic Environment SAN Topology GUI to identify the failing se...
- 4. Verify the correct FC switch configuration, if applicable.
- 1. Check Ethernet connectivity to the affected Sun StorEdge T3+ array.
- 2. Verify the Sun StorEdge T3+ array is booted correctly.
- 3. Verify the correct TCP/IP settings on the Sun StorEdge T3+ array .
- 4. Increase the http and/or ping timeout in Utilities-- >System-- >System-- >Timeouts. The curren...
- 1. Telnet to affected Sun StorEdge T3+ array.
- 2. Verify the controller state with ‘fru stat’ and ‘sys stat’.
- 3. Run ‘logger - dmprstlog’ to capture controller information.
- 4. Re-enable the controller if possible (enable u)
- 5. Replace the controller, if necessary.
- 1. Telnet to the affected Sun StorEdge T3+ array
- 2. Verify that the disk state is in fru stat, fru list, and vol stat.
- 3. Replace the disk, if necessary.
- 1. Telnet to the affected Sun StorEdge T3+ array.
- 2. Verify loopcard state with fru stat
- 3. Verify matching firmware with other loopcard.
- 4. Re-enable loopcard if possible (enable u(encid)|[1|2|]
- 5. Replace the loopcard if necessary.
- 1. Check the Sun StorEdge T3+ array syslog for battery hold times.
- 2. If < 6 minutes, replace the battery, or the entire PCU, as required.
- 1. Telnet to the affected Sun StorEdge T3+ array
- 2. Check the status of LUNs via vol mode or vol stat.
- FIGURE85 Sun StorEdge T3+ array Event Grid
- Using the Sun StorEdge T3+ Array Event Grid
- Replacing the Master Midplane
- Explorer Data Collection Utility
- Troubleshooting the T1/T2 Data Path
- Chapter 9. Troubleshooting Ethernet Hubs
- Appendix A-Virtualization Engine Reference
- Appendix B-SUNWsecfg Error Messages
- Index