HP Systems Insight Manager - Manual (Page 427)

management/hpsim/infolibrary.html for more information about setting up Remote Support Pack with
HP SIM.
•
To collect contract and warranty data for a system, the system's serial number, product ID, and country
code must be present in the system properties. In most cases, the serial number and product ID are
obtained during HP SIM's identification process. You can enter a serial number and product ID if
needed. It is important to specify the correct country code to ensure accurate information. If HP SIM
cannot obtain a country code, it defaults to
US. If you have a support contract, enter an entitlement or
obligation identifier and entitlement type if you want to view contract data.
See “Editing system properties for a single system” or “ Editing system properties for multiple systems”
for instructions on editing system properties.
Viewing contract and warranty information
You can view contract and warranty information by:
•
Clicking the CW icon in the system table view page. See “Navigating the system table view page” for
more information.
•
Clicking the Contract and Warranty status link on the system page. See “System Page” for more
information.
•
Viewing a Warranty-Contract report. See “Reporting” for more information.
•
Searching for systems with contracts or warranties that expire in a specified number of days. See
“Performing an advanced search for systems” for more information.
•
Configuring alerts for systems with expiring contracts or warranties. See “Creating an automatic event
handling task” for more information.
•
Viewing the initial and monthly contract and warranty data collection tasks. See “Navigating the All
Scheduled Tasks page” and “About default polling tasks” for more information.
•
Viewing the Remote Support Eligible collection, which lists systems the Remote Support Pack supports
if you choose to enable them for support and are entitled to support. If a system is enabled without
proper entitlement, events are submitted to the Remote Support tool, but they are not monitored and
will not trigger a response.
NOTE: If you receive an incorrect response for a particular HP brand system after clicking the CW icon
on the system table view page, there might be an entitlement issue with the system. This is not a Remote
Support or an HP SIM issue. Please contact HP support. You must have a valid serial number and product
ID along with any contract or Care Pack numbers that are applicable.
Collecting contract and warranty data
The following tasks are used to collect contract and warranty data:
•
Initial contract and warranty collection. This task collects contract and warranty data from newly
discovered systems. If the required system properties are not entered for a new system or automatically
collected by HP SIM during
identification , contract and warranty data will not be collected.
•
Monthly contract and warranty collection This task collects contract and warranty data every month.
If the required system properties are not entered for a system or automatically collected by HP SIM
during identification, contract and warranty data will not be collected.
NOTE:
See
“Editing system properties for a single system” or “ Editing system properties for multiple systems” for
instructions on editing system properties.
If you want to run the Contract and Warranty Collection task immediately for an updated system, select
Options
→Contract and Warranty Data Collection. See
“Creating a task” for more information.
HP Service Essentials Remote Support Pack 427