HP Systems Insight Manager User Manual
Page 511
8.
Under System Property Lock, select from the following options:
•
Lock - Prevent the Discovery and Identification processes from changing any system properties
The
attribute lock setting of the target systems is set, preventing discovery and Identification from
overwriting its properties.
•
Unlock - Allow the Discovery and Identification processes to change system properties
The
attribute lock setting of the target systems are cleared, enabling discovery and Identification to
overwrite its properties.
•
Ignore - Do not set the lock property of the target systems
The current attribute lock setting of
the target systems remain unchanged.
NOTE:
Steps 9-13 apply to the properties in the Contract and Warranty Information section of the
page.
9.
Under Asset Information, select the properties you want to configure. The properties include the
following:
•
Product number
The user-entered product number of the system. Typically, the product number
is the number used to order a system. This number is usually in the format XXXXXX-XXX. HP SIM
will try to obtain this number automatically.
•
System Country code
The International Organization for Standardization (ISO) code for your
country. The correct country code must be selected for proper reporting of contract and warranty
data. See
for the list of country codes.
•
Entitlement type
This option is required only if you have a service contract with HP. Choose
from the following:
•
Customers with service contracts issued by Compaq before HP and Compaq merged should
select Pre-merger Compaq Contract.
•
Customers with service contracts issued by HP before HP and Compaq merged should select
System Handle
.
•
Customers recently issued a new service contract or migrated from an old pre-merger company
contract to a new HP contract should select SAID (Service Agreement ID).
•
Customers who purchased an extended warranty at the time the device was purchased should
select Carepack.
•
Entitlement ID
The ID of the contract, if you entered one. Depending on the selected contract
type, the following applies:
•
For Pre-merger Compaq contracts, the contract identifier is on the contract itself.
•
System Handles are on the contract. System Handles are case sensitive and generally use
uppercase letters.
•
For SAIDs, the documentation provided with the contract explains where to find the SAID.
The SAID is a 12-digit number starting with 1. Although it might appear on the contract as a
sequence of three four-digit numbers, enter the number as a single 12 digit number without
spaces.
•
For the HP Carepack, there is a separate support serial number that is different than the serial
number for the product itself. Enter the Carepack serial number as the contract identifier.
•
Obligation ID
Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID
(also called an obligation ID or software access number). Compaq Software Obligation IDs were
only issued in North America.
10. Under Customer Company Information, select Set company information and enter your company
details. If you enter a company name, any field with an asterisk is also required.
System properties 511