HP Systems Insight Manager - Manual (Page 556)

IP address
When systems change IP addresses on the network, the information in the database becomes unreliable. For
example, the system name comes from one system, and the description comes from the new system that took
that address.
Solution: After systems have been discovered, they can never be "un-discovered." Systems that are no longer
reachable must be deleted through a collection (signed in with full configuration rights). Systems that HP SIM
can no longer communicate with change to Critical status. Systems can be deleted by selecting systems in
the collection and clicking Delete.
Menu
Internet Explorer can exhibit poor or erratic behavior, such as repainting excessively, not fully displaying
sub-menu options, not keeping up with mouse movement, and sometimes showing menu cascades with scroll
bars and other unusual formatting.
Solution: Internet Explorer has several settings that alleviate or eradicate these issues:
•
Solution 1:
Select Start
→Settings→Control Panel→Internet Options→Security→Trusted sites and click
Sites .
1.
2. In the Add this Web site to the zone field, enter the HP SIM system as https://<system
name>:50000
and click Add.
3. Click OK.
Note: This solution is specifically (and only) for the problem described as not fully displaying
sub-menu options
.
•
Solution 2:
Select Tools
→Internet Options→General→Temporary Internet Files→Settings→Check for
newer versions of stored pages .
1.
2. Select the Microsoft default of Automatically. The setting of Every visit to the page causes the
problem.
3. Click OK.
•
Solution 3:
Select Tools
→Internet Options→Advanced→Security→Do not save encrypted pages to
disk .
1.
2. Use the Microsoft default of unselected. Selecting this option causes the problem. HP SIM already
marks all encrypted pages to not be stored by the browser. HP SIM does allow caching of images
and style sheets; selecting this setting disables caching of those resources as well, which degrades
performance.
I ran discovery, but when I go to the Tools menu, the command line tools are not present.
Solution: In HP SIM, menus are refreshed only after accessing a new URL or clicking the browser refresh
button.
After upgrading HP SIM, there are two menu options for License Manager.
Solution: This could happen if Virtual Machine Management Pack is using License Manager in an unsupported
mode and the version of Virtual Machine Management Pack in use is a legacy version.
OpenSSH
After installing OpenSSH on a managed system, I cannot find the .ssh directory.
Solution: The .ssh directory is not created by the SSH installer. Run mxagentconfig on the CMS, and
enter the target system name (such as, hpsystem) and credentials.
I am receiving errors when running OpenSSH, such as %1 is not a valid Win32 application.
Solution: Search the root directory for a folder or file named Program. If this file exists, delete it. If this folder
exists, rename it or delete it if the folder is empty.
When deploying OpenSSH, the installation times-out or ends in an error.
556 Troubleshooting