HP Systems Insight Manager - Manual (Page 429)

Contract
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CCRN (Customer Contract Reference Number). The reference used for the contract as renewed over
time.
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Active Contract. This value is true if an active contract exists.
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Start Date. The start date of an active contract.
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End Date. The end date of an active contract. If no end date is available, this field is blank.
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Contract Status. The possible values are:
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A: Active.
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F: The start date is in the future.
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X: Expired.
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E: There is no end date.
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I: The agreement is informal. This status might mean that the agreement is not finalized.
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B: Delivery blocked
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C: Cancelled.
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Active Obligation. This value is true if there is an active support contract for a system.
The contract start and end date is listed for each contract item along with the following information:
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Status The possible values are:
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A: Active.
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F: The start date is in the future.
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X: Expired.
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E: There is no end date.
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I: The agreement is informal. This status might mean that the agreement is not finalized.
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B: Delivery blocked
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C: Cancelled.
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Service Level. The level of service specified in the offer. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP will use to react
to an issue.
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Deliverables. A description of services offered with this contract, for example, onsite support or parts
and materials.
Warranty
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Warranty Type. The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care
Pack.
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Start Date. The start date of an active warranty.
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Extension. The number of days that this warranty has been extended.
The warranty start and end date is listed for each warranty item along with the following information:
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Status. The possible values are:
•
A: Active.
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F: The start date is in the future.
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X: Expired.
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E: There is no end date.
HP Service Essentials Remote Support Pack 429