HP Systems Insight Manager - Manual (Page 560)

Solution: This message indicates that the system does not have any Web Agent that supports being configured
by way of Replicate Agent Settings. It is possible that the Replicate Agent Settings, such as System
Management Homepage, were not running during discovery or were not installed on the target system.
Verify that there is a System Management Homepage link on the system page in HP SIM. If there is no System
Management Homepage link, try to deploy one by using the Initial HP ProLiant Support Pack installation.
Response
It takes five minutes or more to load when https:// is entered in the URL address.
Solution: The URL address should be entered http://, without the "s." When https:// is entered in the URL,
an SSL message is sent to the server, causing delay.
When browsing to the Web Agents or to System Management Homepage on a remote system from HP SIM,
the browser displays Page Note Found.
Solution: There are several possible solutions:
•
It might be that the Web Agents or the System Management Homepage is no longer running on the
remote system. They must be started to be accessible.
•
It might be that the remote system is not reachable from your browser. If the HP SIM server is managing
systems on two networks and your browser client is only on one network and the remote system is on
the other network, then it will be unreachable.
•
It might be that the address of the target system is not correctly resolving to the proper IP address. There
might be a problem in the DNS configuration of your network. If so, and it is beyond your realm of
control, you can alleviate the problem by adding the remote system name and its real IP address to the
hosts file on the HP SIM server, the browser system, or both. Another solution is to modify the
Options
→Security→System Link Configuration settings in HP SIM, and select Use the system
IP address .
Search
When searching for systems on which the operating system is the single version of HP-UX 11.11, two criteria
are displayed in the operating system collection. If I select HP/HP-UX 11.11, the CMS appears. If I select
HP-UX/HP-UX B.11.11 U
, all of the HP-UX systems are displayed except the CMS.
Solution: Instead of selecting is in the comparison selection box, select contains, and then enter HP-UX
11.11
.
Security
Executing a tool on a managed system results in the error: Authentication failure: The Central
Management Server (CMS) and managed system time clocks might not be
synchronized, or a communication time limit might have been exceeded.
Solution: The CMS and managed systems must be time-synchronized to prevent authentication failures. The
communication time limit is 20 minutes, and exceeding this limit causes authentication failures. Use the
command xntpd(1m) to configure the time synchronization.
I am unable to Single Login or set the trust status to Linux agents.
Solution: To resolve this issue, configure the System Link Configuration setting to IP address or full DNS name.
To configure the System Link Configuration setting from the HP SIM CMS:
1. Select Options
→Security→System Link Configuration. The System Link Configuration page
appears.
2. Select from the following options:
•
Use the system name . Select this option to use the system name.
•
Use the system IP address . Select this option to use the system IP address. For systems with
multiple addresses, multiple links might be provided.
•
Use the system full DNS name . Select this option to use the full system DNS name.
Note: During discovery , the full system DNS name will be used as the primary lookup key if it is available.
Otherwise, the IP address is used.
560 Troubleshooting