Customer company information, Customer contact, Reconfiguring system properties – HP Systems Insight Manager User Manual

Page 509: Customer company information customer contact

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For Pre-merger Compaq contracts, the contract identifier is on the contract itself.

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System Handles are on the contract. System Handles are case sensitive and generally use uppercase
letters.

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For SAIDs, the documentation provided with the contract explains where to find the SAID. The
SAID is a 12-digit number starting with 1. Although it might appear on the contract as a sequence
of three four-digit numbers, enter the number as a single 12 digit number without spaces.

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For the HP Carepack, there is a separate support serial number that is different than the serial
number for the product itself. Enter the Carepack serial number as the contract identifier.

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Obligation ID

Platinum, Gold, or Silver pre-merger Compaq contracts provide a red access ID (also

called an obligation ID or software access number). Compaq Software Obligation IDs were only issued
in North America.

Customer Company Information

This section is for the company's name, address, and time zone. If you enter a company name, any field
with an asterisk is also required.

NOTE:

When you update the details for an existing company name, HP SIM automatically updates the

details for all systems with a matching company name. If you have multiple addresses for a single company,
use a unique company name for each one.

Customer Contact

This section is for information about the contact person responsible for this system. If you enter a first name,
a last name is required. The Other field is for information that does not fit into the previous fields. For
example, if this contact person is available from 8:00 a.m. until 7:00 p.m., you could enter that information
here.

NOTE:

When you update the contact email, phone number, or other information for an existing contact,

the HP SIM automatically updates the details for all systems that use the same contact name.

Reconfiguring system properties

To reconfigure system properties:

From the System Page, select the Tools & Links tab.

Click the Edit Systems Properties link to reconfigure the system properties for an individual system.
The Edit System Properties page appears.

Edit any desired fields.

Note: If the serial number field in the System Information section was set by discovery, you cannot
edit it.

Click OK to apply the attribute changes or click Cancel to cancel all changes. After clicking OK or
Cancel

, you are returned to the Tools & Links tab.

NOTE:

Changing system properties might affect collection results. Changing the Preferred System Name

of a system affects any system-by-name collections that the user has created. Changing the System type
affects any by-system-type collections.

See

“ Editing system properties for multiple systems”

for information on setting system properties for multiple

systems.