HP Systems Insight Manager - Manual (Page 564)

In Windows NT 4, open the User Manager by selecting Start
→Programs→Administrative Tools. In the
Policies menu, select User Rights. In the Rights dropdown list, select access this computer from
network , and ensure the HP SIM users are granted full configuration rights.
In Windows 2000 and Windows XP, open the Local Security Policy by selecting
Start
→Programs→Administrative Tools. Expand the Local Policies tree, and select User Rights
Assignment . Ensure the HP SIM users have the access this computer from the network right and that
they do not have the Deny access to this computer from the network right selected.
I am receiving the exception org.apache.jasper.JasperException while signing in to HP SIM.
Solution: Delete all the files in the work directory, and sign in again.
•
On HP-UX and Linux: /opt/mx/jboss/server/hpsim/work
•
On Windows: \jboss\server\hpsim\work
I am being asked for my sign-in credentials when accessing a trusted system.
Solution: Verify that you have a valid trust relationship set up between HP SIM and the managed system.
Also, verify that you are authorized for an appropriate tool on the desired system. Tools that enable Single
Login to System Management Homepage include System Management Homepage as Administrator, System
Management Homepage as Operator, System Management Homepage as User, Replicate Agent Settings,
and Install Software and Firmware. For Single Login to Onboard Administrator, tools include Onboard
Administrator as Administrator, Onboard Administrator as Operator, and Onboard Administrator as User.
For Single Login to HP StorageWorks Command View EVA, tools include Command View EVA as
Administrator, Command View EVA as Operator, and Command View EVA as User. See
“Setting up trust
relationships” for more information on setting up trust relationships.
After installing the Microsoft MS04-025: Cumulative Security Update for Internet Explorer (867801), I can
no longer access HP SIM and System Management Homepage.
Solution: This issue affects any system running Windows XP Service Pack 2 and any version of HP SIM and
System Management Homepage or any system running Windows XP Service Pack 2 and browsing to HP
SIM running on any supported operating system. To resolve:
•
Configure Windows XP Service Pack 2 firewall to allow access to System Management Homepage.
On the Windows XP system, select Start
→Control Panel→Windows Firewall to configure the
firewall settings.
1.
2. Click the Exceptions tab, and click Add Port.
3. Add the following exceptions to the firewall protection. Enter the product name and the port number
for each.
Protocol Port Description
HTTP 2301 HP SMH Web Server*
HTTPS 2381 HP SMH Secure Web Server*
HTTP 5988 WBEM/WMI Mapper
HTTPS 5989 WBEM/WMI Mapper Secure Port
SSH 22 SSH port
SNMP 161 SNMP Agent
ICMP *** Ping Discovery (ICMP)**
HTTP 80 Ping Discovery (TCP)**
* If the system is not being managed from HP SIM, only ports 2301 and 2381 should be configured
to enable browser access to System Management Homepage.
** Usage is configurable in HP SIM.
*** This setting is under the Advanced tab of the Windows Firewall window. Select ICMP
Setting
→allow incoming echo request.
4. In the Add a Port window, click OK.
5. In the Windows Firewall window, click OK.
564 Troubleshooting