HP Systems Insight Manager - Manual (Page 572)

Possible causes
•
The username and password have been changed in the CIMOM, and the new values have not been
entered into HP SIM, or were entered incorrectly.
•
The CIMOM is configured to require a client certificate that matches one in its keystore, and the certificate
is no longer there.
Solution
▲ Enter the correct username and password in HP SIM. See “Configuring HP SIM with storage systems”
or “SMI-S providers” for more information.
When running a Data Collection task, I receive the following error on the Task Results page in the Target
Details section for a storage system: The CIMOM is no longer managing this device.
Possible causes
•
The device was removed from the list of devices managed by the CIMOM from which it was originally
discovered.
•
The CIMOM has lost connectivity to the device, and is no longer able to report on it.
Solutions
•
Ensure that the CIMOM has this device in its list of devices to manage, and that it is able to connect
to the device and gather data for it.
•
Choose a different CIMOM to manage the device, and then:
Enter the IP address and credentials for that CIMOM in HP SIM. See “Configuring HP SIM with
storage systems” for instructions.
1.
2. Delete the device from HP SIM and run a discovery task to discover the device through the new
CIMOM.
When running a Data Collection task, I receive the following error on the Task Results page in the Target
Details section for a storage system: An unexpected error was returned while writing to
the database
.
Possible causes
•
The database and/or LUN on which it resides is full.
•
Some unanticipated data from the CIMOM could not be handled by the persistence layer or the
database.
•
An unknown problem occurred in the persistence layer of the database.
Solution
▲ Make sure that the database has adequate space to insert new data.
Switch
After discovering and identifying an HP ProCurve Switch, the switch management page is not displayed
when I click the HP ProCurve switch link under the System Page, Link tab.
Solution: Change the System Link Configuration settings for the system.
1. Select Options
→Security→System Link Configuration. The System Link Configuration page
appears.
2. Select Use the system full DNS name to use the full system DNS name instead of the system name.
3. Click OK to save and apply the changes.
Return to the System Page for the HP ProCurve Switch, and the link will now open correctly.
System
Systems displaying on the system table view page with Critical status do not display IP/IPX address and
have no system link.
Solution: HP SIM has assigned this system address to another node. The following scenarios can cause this
issue to occur:
572 Troubleshooting