HP Systems Insight Manager - Manual (Page 539)

16 Troubleshooting
Blade Automatic event handling Authentication
CIMOM Certificates Browser
Collection Cluster CLI
Database Custom tools Configure or Repair Agents
Firmware upgrade Event/SNMP trap Discovery
HTTP event HP SIM Generic
Internet Explorer Integrated Lights-Out (iLO) Identification
Menu IP address Installation
Paging notification Operating system OpenSSH
Printing Ping Passwords
Remote Support Essentials Pack Protocol Property pages
Search Response Replicate Agent Settings
Sign in Serviceguard Manager Security
Software status SNMP Agent SMI-S providers
System Switch Storage system
Task System properties System Page
Virtual Machine Management Pack VCRM Tools
Windows NT event log WBEM Indications Virtual machine
WMIMapper
Authentication
HP Systems Insight Manager (HP SIM) was running fine, but now I receive error messages in the console,
such as authentication failure and error accessing
database , when trying to run HP SIM.
Solution: To resolve this issue, be sure that the DNS server correctly associates the network address used by
HP SIM with the host name of the CMS. If it you are using a DHCP server to assign the Central Management
Server (CMS) IP address, statically allocate the IP address. You cannot change the host name of the HP SIM.
Automatic event handling
Some of my Automatic Event Handling messages appear garbled.
Solution: If you are running an old version of the Microsoft Exchange Server (for example, 5.5) and have
problems opening an HTML e-mail message sent from the HP SIM event handler, then the Microsoft Exchange
Server must be updated to support the CP1252 character set and map CP1252 to US-ASCII. See
http://
support.microsoft.com/default.aspx?scid=kb;en-us;184772 for more information.
Blade
A blade enclosure with Cisco Gigabit Ethernet switches does not display in the HP SIM HP BladeSystem
Integrated Manager view.
Solution: You must have at least one blade with HP ProLiant Support Pack 7.51 or later in the same enclosure
discovered in HP SIM.
For BL25p G1 servers running VMWare ESX 2.5.2 with Insight Management Agent 7.40B, HP SIM displays
a Major status in the HS column even though there is no problem with the blades. In addition, when SMH
is launched each component has a green status.
Solution: Install Insight Management Agents for VMWare ESX Server 7.4.1A or later.
When using HP SIM to connect to HP BladeSystem Integrated Manager servers, the HP SIM CMS does not
display SMH for HP BladeSystem Integrated Manager servers and does not communicate directly with port
2301 or 2381.
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