HP Integrated Lights-Out 3 - Manual (Page 214)

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If an administrator forgets the administrator account password, the administrator must use the
Security Override Switch or use HPONCFG to establish an administrator account and password.
For instructions, see the HP iLO 3 Scripting and Command Line Guide.
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Check for standard issues, such as the following:
Does the password comply with password restrictions? For example, does the password
contain case-sensitive characters? ◦
◦ Is an unsupported browser being used?
Login name and password not accepted
Solution: Verify that your login information is configured correctly. Have a user with the Administer
User Accounts privilege log in and change your password. If you still cannot connect, have the
user log in again and delete and re-add your user account. For instructions, see
“Managing iLO
users by using the iLO web interface” (page 32) .
NOTE: The iLO RBSU can also be used to configure user accounts. For instructions, see “Adding
user accounts” (page 18) .
Directory user premature logout
Solution: To recover from a premature session timeout, log back in and continue using iLO. If the
directory server is unavailable, you must use a local account.
Network errors can cause iLO to conclude that a directory connection is no longer valid. If iLO
cannot detect the directory, it ends the directory connection. Any attempt to continue using the
terminated connection redirects the browser to the login page.
A premature session timeout can occur during an active session if:
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The network connection is terminated.
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The directory server is shut down.
iLO management port not accessible by name
Solution: The iLO management port can register with a WINS server or DDNS server to provide
the name-to-IP-address resolution required to access the iLO management port by name. The WINS
or DDNS server must be up and running before the iLO management port is powered on, and the
iLO management port must have a valid route to the WINS or DDNS server.
In addition, the iLO management port must be configured with the IP address of the WINS or
DDNS server. You can use DHCP to configure the DHCP server with the required IP addresses.
These options are enabled as factory defaults and can be changed by using the iLO RBSU or iLO
web interface. For more information, see
“Setting up iLO by using iLO RBSU” (page 16) or
“Configuring iLO network settings” (page 69) .
The clients that are used to access the iLO management port must be configured to use the same
DDNS server where the IP address of the iLO management port is registered.
If you are using a WINS server and a nondynamic DNS server, access to the iLO management
port might be significantly faster if you configure the DNS server to use the WINS server for name
resolution. For more information, see the appropriate Microsoft documentation.
iLO RBSU unavailable after iLO and server reset
Solution: Reset the server a second time. To avoid this issue, after resetting the processor, wait a
few seconds before resetting the server.
214 Troubleshooting