HP Integrated Lights-Out 3 - Manual (Page 228)

Unable to get SNMP information from HP SIM
Solution: The agents running on the managed server supply SNMP information to HP SIM. For
agents to pass information through iLO, iLO device drivers must be installed. For installation
instructions, see
“Installing the iLO drivers” (page 22) .
If you have installed the drivers and agents for iLO, verify that iLO and the management PC are
on the same subnet. You can verify this quickly by pinging iLO from the management PC. Consult
your network administrator for proper routes to access the iLO network interface.
Unable to upgrade iLO firmware
•
Solution 1: If you attempt to upgrade the iLO firmware by using the iLO web interface, and it
does not respond, does not accept the firmware upgrade, or is stopped before a successful
upgrade, try reinstalling the firmware after you complete the following diagnostic steps:
1.
Attempt to connect to iLO through the web browser. If you cannot connect, there is a
communication issue.
2. Attempt to ping iLO. If you are successful, the network is working.
•
Solution 2: If an incorrect file is used to flash the iLO firmware by using the iLO web interface,
the following error message is displayed:
The last firmware update attempt was not successful. Ready for the
next update.
If this error occurs, click the Clear Error button to reset the flash process, and then try the
firmware update again with the correct firmware file. If you do not clear the error, the same
error might occur even when you use the correct firmware file.
•
Solution 3: If a connection error occurs after you install a firmware update by using the iLO
web interface, clear the browser cache.
•
Solution 4: Try a different firmware update method. For information about the methods that
you can use to update the firmware, see
“Updating firmware” (page 25) .
Recovering from a failed iLO firmware update
Use this procedure to recover from a failed iLO firmware update on Linux or VMware systems.
1.
Copy the iLO offline flash component to a USB drive key.
2. Set the iLO Security Override Switch to disabled.
3. Boot the USB drive key containing the iLO offline flash component.
To download the HP USB Key Utility and for information on how to create a boot USB key,
see the SPP documentation at
http://www.hp.com/go/spp/documentation .
4. After the first screen displays, switch to text console by pressing Ctrl+Alt+F1.
5. Switch to the directory where the flash component is stored by entering the following command
at the # prompt:
cd /mnt/usb/components/
6. Remove the loaded iLO driver by entering the following commands:
•
ESX 4.x: /etc/init.d/hp-snmp-agents stop /etc/init.d/hp-ilo stop
•
ESX 3.x: /etc/init.d/hpasm stop
7. Run the component using the --direct option, for example:
/CP00xxxx.scexe –-direct
8. Enter Y at the Continue (Y/N)? prompt.
9. After programming is successfully completed, set the security override switch to enabled and
reboot the server.
228 Troubleshooting