HP Integrated Lights-Out 3 - Manual (Page 216)

Unable to return to login page after an iLO flash or reset
Solution: Clear the browser cache and restart the browser.
Unable to access Virtual Media or graphical Remote Console
Solution: You enable the iLO Virtual Media and graphical Remote Console features by installing
an optional iLO license. If a license is not installed, a message informs you that these features are
not available without a license.
For details on purchasing licenses, and for a list of licensed features, see the following website:
http://www.hp.com/go/ilo/licensing .
Unable to connect to iLO after changing network settings
Solution: Verify that both sides of the connection (the NIC and the switch) have the same settings
for transceiver speed autoselect, speed, and duplex. For example, if one side is autoselecting the
connection, the other side must use the same setting. For information about configuring the iLO
network settings, see
“Configuring iLO network settings” (page 69) .
Unable to connect to iLO processor through NIC
Solution: If you cannot connect to the iLO processor through the NIC, try the following solutions:
•
Confirm that the green LED indicator (link status) on the iLO RJ-45 connector is on. This condition
indicates a good connection between the PCI NIC and the network hub.
•
Look for intermittent flashes of the green LED indicator, which indicates normal network traffic.
•
Run the iLO RBSU to confirm that the NIC is enabled, and verify the assigned IP address and
subnet mask.
•
Run the iLO RBSU, and use the Advanced option on the Network Autoconfiguration page to
view the status of DHCP requests.
•
Ping the IP address of the NIC from a separate network workstation.
•
Attempt to connect with a browser by entering the IP address of the NIC as the URL. You can
see the iLO home page from this address.
•
Reset iLO.
NOTE: If a network connection is established, you might have to wait up to 90 seconds for
the DHCP server request.
Unable to log in to iLO after installing iLO certificate
Solution: Do not install the iLO self-signed certificate in the browser certificate store. If you want to
install the iLO certificate, request a permanent certificate from a CA and import it to iLO. For
instructions, see
“Administering SSL certificates” (page 48) .
When you reset iLO to the factory defaults or change the iLO host name, a new self-signed certificate
is generated. If the iLO self-signed certificate is installed permanently in some browsers, you might
not be able to log back in to iLO after the new self-signed certificate is generated.
Unable to connect to iLO IP address
Solution: If the web browser software is configured to use a proxy server, it will not connect to the
iLO IP address. To resolve this issue, configure the browser not to use the proxy server for the IP
address of iLO. For example, in Internet Explorer:
1.
Select Tools
→Internet Options.
2. Click Connections.
3. Click LAN settings.
216 Troubleshooting