INFICON SQM-242 Thin Film Deposition Controller Card Operating Manual - Manual (Page 17)

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SQM-242 Operating Manual
1.3 How To Contact Customer Support
Worldwide support information regarding:
 Technical Support, to contact an applications engineer with questions
regarding INFICON products and applications, or
 Sales and Customer Service, to contact the INFICON Sales office nearest you,
or
 Repair Service, to contact the INFICON Service Center nearest you,
is available at www.inficon.com .
When you contact Customer Support, please have the following information readily
available:
 The firmware version displayed at power-up for your instrument and software
version if you are calling about the optional applications software.
 A description of your problem.
 An explanation of any corrective action that you may have already attempted.
 The exact wording of any error messages that you have received.
To contact Customer Support, see Support at www.inficon.com .
1.3.1 Returning Your Instrument to INFICON
Do not return any component of your instrument to INFICON without first speaking
with a Customer Support Representative. You must obtain a Return Material
Authorization (RMA) number from the Customer Support Representative.
If you deliver a package to INFICON without an RMA number, your package will be
held and you will be contacted. This will result in delays in servicing your
instrument.
Prior to being given an RMA number, you may be required to complete a
Declaration Of Contamination (DOC) form. DOC forms must be approved by
INFICON before an RMA number is issued. INFICON may require that the
instrument be sent to a designated decontamination facility, not to the factory.
Before returning your instrument, create a record of all user-entered parameters so
they may be re-entered, if required.