Rockwell Automation 1769-IR6 Compact I/O 1769-IR6 RTD/Resistance Input Module - Manual (Page 89)

Rockwell Automation Publication 1769-UM005B-EN-P - March 2012 89
Diagnostics and Troubleshooting Chapter 5
Contacting Rockwell
Automation If you need to contact Rockwell Automation for assistance, please have the
following information available when you call:
· a clear statement of the problem, including a description of what the
system is actually doing. Note the indicator state; also note input and
output image words for the module.
· a list of remedies you have already tried
· processor type and firmware number (See the label on the processor.)
· hardware types in the system, including all I/O modules
· fault code if the processor is faulted