Teac US-428 - Manual (Page 68)

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Please see the Contact page of our
website for worldwide contact
information.
Before contacting us with your query,
please have the following information
available:
• Type of Computer (PC or Mac),
processor type and speed, and (if
possible) motherboard
• Type of USB Host controller (see the
US-428 manual for details)
• Installed RAM, type of hard drive(s)
• Type of graphic card
• What OS are you running?
• If running Windows98SE, have you
installed the HotFix?
• What other hardware is installed in
this computer? SoundBlaster or
other audio cards? Other USB
devices/hubs? Scanner, CD burners,
WinModem, etc?
• What application(s) are you running?
• If running the bundled Cubasis
application, is/was another version
of Cubase or Cubasis installed?
• What plugins to you have installed?
Please provide us with full details of
your problem, including:
• Any errors or oddities encountered
during setup and installation
• Items listed above that do not
appear
• Any error messages encountered.
Please try to copy or quote them in
full.
• Any behavior that may cause errors,
especially repeatable ones.
9.1 Troubleshooting FAQs
NOTE: While this manual contains some
basic FAQ’s, you will find a much more
detailed FAQ document on the US-428
CD-ROM. The FAQ is also updated on
a regular basis, so we suggest you
check the TASCAM website for the
current version.
Q. I don’t see the US-428 in Cubasis’
Audio Control Panel.
A. Check to see if the US-428 is
installed correctly within your OS. In
Windows, go to the Device Manager
(My Computer/Control Panel/Setup),
and click on the Sound, video and
Game controllers tab to make sure the
US-428 is installed and operating
correctly. Also check to see that your
USB cable is connected securely, and
that the unit is powered up before
booting Cubasis.
Q. I’ve connected audio to the US-
428, but can’t hear anything.
A. Make sure your input levels are
sufficient. The green INPUT LED’s
should light to indicate the presence of
analog audio signal at the inputs. Make
sure your monitor or headphone levels
are turned up, and connected correctly.
Q. My audio is distorted.
A. Check to see if the signal is
overloading. The red OL LED’s should
only occasionally flicker. In the case of
a digital input, try reducing the output
level of the source.
Q. I can see a response on screen
from Cubasis to the US-428, but I
don’t hear any audio.
A. Make sure your audio signal path is
correctly routed. Make sure the
channels you’re trying to monitor are
not in Input mode. Make sure your
output level is turned up. Make sure