Unable to connect with administration pc, Calls do not complete to 911 call taker, Verifying calls from the pbx – Teo E911 Response System Installation User Manual
Page 76
Teo E911 Response Server 9145 Installation Instructions
Page 76
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If you are unable to connect to the E911 Response Server 9145 with the Administration
program, double-check the settings in the Connect to Server window. The Server Host: can
be a network name or an IP address. Make sure that the network name or IP address is
correct. If you suspect the network name or IP address is incorrect, you can try pinging the
network name or address and see if the device responds. If you don’t get a response, check
with your local IT support.
The Port: number by default is 5992. If this port is already in use, you may have to use
another port number. If the port number must be changed, contact Teo Technical Support.
The default Username and Password are both admin. The admin account cannot be
removed.
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The following sections are intended to isolate 911 call processing problems. Since 911 call
flow is from the PBX to the 9145 via ISDN-PRI, and then from the 9145 to the Telco
Network, the first interface to verify is the ISDN-PRI connection from the PBX. Several
possible problems can exist along the 911 call processing path.
•
The PBX is not routing 911 Calls to the dedicated ISDN-PRI port.
•
The PBX ISDN connection is not functioning correctly because of configuration
problems.
•
The 9145 does not recognize the call as “911” because of misconfiguration.
•
The Telco Network ISDN-PRI connection is not functioning correctly.
•
There is a component or circuit failure in the 911 call path.
Always verify that the 9145 is powered up and that the System Status indicator is Flashing
Green before any troubleshooting is attempted. Verify that all 9145 front panel status
indicators are showing normal or idle operation before proceeding.
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Using the Administration PC, set the Number Dialed for Emergency: under the Station Info
tab to blank or no entry. Send this configuration to the 9145. This will allow any call on the