Grass Valley 8900NET v.4.4.0 User Manual
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8900NET (Net Card) — Instruction Manual
Troubleshooting GUI Operation
6.
Check that the workstation and browser have been properly
configured.
a.
Can the frame be opened from a different workstation?
b.
Has the workstation been assigned a proper IP Address?
c.
Has the workstation been assigned a Gateway Address?
d.
Is the browser configured to connect to the correct port?
Is it attempting to connect through a modem when it should be con-
necting through a network interface module?
Some laptop have two separate network ports, one for stand-alone
operation, and the other for operation with a docking station. Is the
correct port being used?
7.
Check that network traffic can be routed between the workstation and
the frame.
a.
If the workstation supports a network ping, ping the frame. For
example:
Open a command prompt (DOS window)
In the DOS window, enter:
C:\> ping frame’s ip address
The results will indicate if the ping reached the frame.
b.
If the workstation does not support a network ping, ping the
workstation for the frame serial interface:
In the frame serial command window, enter:
->ping “workstation’s IP address”
The workstation’s IP address must be inside the double quotes. The
results will indicate if the ping reached the workstation.
c.
If the network ping failed, there may be a network problem
between the frame and the workstation. To ensure it is not the
frame, check the frame with a point-to-point connection:
Using a crossover Ethernet cable, connect the frame directly to a
workstation. The workstation should be assigned an IP Address on
the same Subnet as the frame. Attempt to load the frame’s web page
from a Browser on this workstation.
8.
If the point-to-point connection attempt fails call Customer Service. If
the point-to-point connection attempt succeeds, the problem is
somewhere in the network between the original workstation and the
frame.
a.
Check the connectivity to the frame from different locations in the
network to attempt to isolate physical disconnect problems.