HP ENVY 6055e All-in-One Printer All-in-One Printer with 3 Months Free Ink Through HP+ - Manual (Page 98)

Fix problems with HP+ printers not printing
If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original
cartridges.
HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be
occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or
turning off the printer when not in use). You might be able to print a limited number of pages while the printer
is disconnected, but it is critical to reconnect the printer to continue printing.
Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold
by HP in official HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or refilled
cartridges are installed, HP+ printers will not operate as expected.
Fix problems with page not printing (unable to print)
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print,
try the following in order:
1. Check for error messages from the printer software and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a wireless connection, confirm that the connection is
working.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending upon your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what's printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
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