7.9.3
Delete a Worktime .............................................................................................. 84
7.10
Memo Call ................................................................................................................... 84
7.10.1
Add a Memo Call................................................................................................ 85
7.10.2
Edit a Memo Call ................................................................................................ 85
7.10.3
Delete Memo Call ............................................................................................... 85
7.11
Automatic Call Distribution.......................................................................................... 86
7.11.1
Set Agent Login and Logout ............................................................................... 86
7.11.2
Add an Agent ...................................................................................................... 86
7.11.3
Edit an Agent ...................................................................................................... 86
7.11.4
Delete an Agent .................................................................................................. 87
7.11.5
Add a Queue ...................................................................................................... 87
7.11.6
Edit a Queue ...................................................................................................... 87
7.11.7
Delete a Queue .................................................................................................. 87
7.12
Interactive Voice Response (IVR) ............................................................................... 88
7.12.1
Add a new IVR Menu ......................................................................................... 89
7.12.2
Edit an IVR Menu ............................................................................................... 89
7.12.3
Clone an IVR Menu ............................................................................................ 89
7.12.4
Delete an IVR Menu ........................................................................................... 90
7.12.5
IVR Prompts Management ................................................................................. 92
7.12.5.1
Add an IVR Prompt ........................................................................... 92
7.12.5.2
Delete an IVR Prompt ....................................................................... 92
7.12.6
IVR Parameters.................................................................................................. 93
7.12.7
Auto Attendant Prompts ..................................................................................... 93
8
Example Provisioning ..................................................................................................................... 94
8.1
Internal Extension Configuration................................................................................. 94
8.2
Case I: Singe-site Configuration ................................................................................. 94
8.3
Case II: Two-site configuration.................................................................................... 96
9
Appendix......................................................................................................................................... 99
9.1
Keypad Default Settings for IP PBX............................................................................ 99
9.2
Managing with CLI Commands................................................................................... 99
9.2.1
Introduction......................................................................................................... 99
9.2.2
Console Interface ............................................................................................... 99
9.2.2.1
Connection............................................................................................... 100
x
