4 delete an agent, 5 add a queue, 6 edit a queue – Planet Technology IPX-2000 User Manual

Page 98: 7 delete a queue, Delete an agent, Add a queue, Edit a queue, Delete a queue, Dial extension, Select an extension to call back if

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2.

Edit settings shown in Table 7-11 in a row o

Ap

f the table below.

3. Click ply in the row to update the information.

7.11.4

1.

2.

the table.

2.

3. lic

The new

ueue

ab.

7.1 .

2.

Enter settings shown in Table 7-12.

3. Click

Delete to remove the queue from the Management page.

cription

Delete an Agent

Click

the

Agent Management tab.

Select an account in the table.

3. Click

Delete to remove the agent from

7.11.5 Add a Queue

1. Click

the

Add New Queue tab.

Enter settings shown in Table 7-12.

C

k

Add.

ly added q

displays in the Management t

1 6 Edit a Queue

1. Click

the

Manage tab and a queue.

3. Click

Apply.

The updated queue displays in the Management tab.

7.11.7 Delete a Queue

1. Click

the

Management tab.

2.

Select a queue.

Table 7-11 Agent Configuration Settings

Field Des

Account

Enter an account number for the agent.

PIN

password for the agent.

Enter a login

Agent Name

The name of agent. A unique ID containing alphabets, numbers, and

underscore only without spaces; 20 characters maximum.

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