5 ivr prompts management, 1 add an ivr prompt, 2 delete an ivr prompt – Planet Technology IPX-2000 User Manual

Page 103: Ivr prompts management, Add an ivr prompt, Delete an ivr prompt, Date/time, Select a date/time to trigger this broadcast event, Intended

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Select one action during business hours.

Greeting

In-Hour Actions

To play the selected prompt. The caller can press

t plays.

keypad to enter numbers when the promp

Announce

To play the selected prompt. The caller can not

enter any digits when the prompt plays.

Call To

To transfer to an extension

No Action

Play the prompt in Action Data.

Prompt

Select a prompt if Greeting or Announce is selected in the In-Hour

Actions list.

Extension

Enter an extension number if Call To is selected in the In-Hour Actions

list.

Select one action during the off hours.

Off-Hour Actions

Greeting

To play the selected prompt. The caller can press

bers when the prompt plays.

keypad to enter num

Announce

To play the selected prompt. The caller can not

enter any digits when the prompt plays.

To transfer to an extension

Call To

No Action

Play the prompt in Action Data.

Prompt

Select a prompt if Greeting or Announce is selected in the Off-Hour

Actions list.

Extension

Enter an extension number if Call T

Actions list.

o is selected in the Off-Hour

7.12.5 IVR Prompts Management

can upload customized IVR prompts in Feature -> IVR, and click IVR Prompts Management tab.

7.12.5.1 Add an IVR Prompt

1.

Select a language from the Language list.

2. Click

Browse to find the expected recording in the local storage.

3. Click

Put File to upload the file add it to the Prompt list.

Note that the uploading file format must be 8000 Hz, 16 bit, mono Windows PCM WAV file.

7.12.5.2 Delete an IVR Prompt

1.

Select a *.wav file from the All Files list.

One

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