Teledyne LeCroy BTTracer_Trainer - BTTracer Users Manual - Manual (Page 188)

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BTTracer Protocol Analyzer User’s Manual CATC SW Version 2.20
altered by someone other than CATC, Products with missing or altered
service tags or serial numbers, and Products for which CATC has not
received payment in full.
Coverage During Warranty Period
During the Warranty Period, CATC or its authorized representatives will
repair or replace Products, at CATC's sole discretion, covered under this
limited warranty that are returned directly to CATC's facility or through
CATC's authorized representatives.
How to Obtain Warranty Service
To request warranty service, you must complete and return the registration
card or register via the internet within the fifteen day period described above
and report your covered warranty claim by contacting CATC Technical
Support or its authorized representative. CATC Technical Support can be
reached at 800-909-7112 or via email at [email protected]. You may also
refer to CATC's website at http://www.catc.com for more information on
how to contact an authorized representative in your region. If warranty
service is required, CATC or its authorized representative will issue a
Return Material Authorization Number. You must ship the Product back to
CATC or its authorized representative, in its original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the
risk of loss or damage during shipment. CATC must receive the Product
prior to expiration of the Warranty Period for the repair(s) to be covered.
CATC or its authorized representative will thereafter ship the repaired or
replacement Product to you freight prepaid by CATC if you are located in
the continental United States. Shipments made outside the continental
United States will be sent freight collect.
Please remove any peripheral accessories or parts before you ship the
Product. CATC does not accept liability for lost or damaged peripheral
accessories, data or software.
CATC owns all parts removed from Products it repairs. CATC may use new
and/or reconditioned parts, at its sole discretion, made by various
manufacturers in performing warranty repairs. If CATC repairs or replaces
a Product, the Warranty Period for the Product is not extended.
If CATC evaluates and determines there is "no trouble found" in any
Product returned or that the returned Product is not eligible for warranty
coverage, CATC will inform you of its determination. If you thereafter
request CATC to repair the Product, such labor and service shall be
performed under the terms and conditions of CATC's then current repair