Canon VB-C60 - Manual (Page 247)

9-5
VK Troubleshooting
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• Recording cannot be performed.
• Cannot log into a Storage Server from a Viewer.
• Cannot view live video.
Situation 1) Recording cannot be performed by all of the network cameras.
Situation 2) Recording cannot be performed by a certain network camera.
Solution In the case of 1), check the following:
z The network cable of the server is plugged in.
z The power supply has been cut off.
z [Do not Record] is not specified in the [Special Day Schedule] settings and others.
z Link lamps on the hub (switching hub) and on the network connector for the server are on.
DIf the lamps are off, there may be defects in the cable, hub (switch), or network connector
for the server.
In the case of 2), check the following:
z The power source or network of the Camera Server have no problem.
z The ping command succeeds for the network camera.
z You can view live video of the Camera Server using VB-C500 Viewer, VB-C60 Viewer, NC
Viewer, PC Viewer or other viewers.
z [Do not Record] is specified in the [Special Day Schedule] settings and others.
z Sensor recording or motion detection recording is selected or not.
Situation You cannot log into a Storage Server from a Viewer.
Solution Check the following:
z The login user name and password are correct.
z The network between the server and the Viewer has no problem.
z The IP address of the server to which you want to login is correct.
z The ping command succeeds for the server from the Viewer.
z When the proxy is configured in Internet Explorer, change the settings to exclude the VK
server.
z Is TCP Port 9080 being used by any application other than VK?
Situation You cannot view live video.
Solution Check the following:
z If "Could not connect to camera" is displayed in the Video Window, check whether the
power source of the Camera Server and the network have no problem.
z An error is displayed in the Timeline in the Viewer.
DIf "Connection to host <Camera Server IP Address>: error" is displayed, check whether the
power source of the Camera Server and the network have no problem.
z The screen goes black when layout is switched, but video is displayed after a few
seconds.
DToo many Camera Servers that exceed the performance of your PC are displayed in the
Viewer, or a live frame rate that exceeds the performance of your PC is set. Reduce the
number of Camera Servers to be displayed, or decrease the live frame rate.