Canon VB-C60 - Manual (Page 249)

9-7
VK Troubleshooting
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Extract Video
• Cannot save video as no data could be found.
Scheduling and Recording
• Cannot initiate [Record Now] on a camera.
• Cannot configure the Camera Server not to record.
• Storage Server free disk space is extremely low.
Situation You have attempted to extract video, but an error message appears stating that no video can
be found in the selected segment.
Solution Check that the selected segment of video has recorded footage (  P. 5-56).
Situation You have selected a Video Window to initiate [Record Now], but the menu option is not
available.
Solution In the [Edit Camera Server] dialog of the [Configuration and Preferences] screen, [Do not
Record] is probably set for the Camera Server. Change the option to enable recording to the
Storage Server (
 P. 4-20).
Situation You have attempted to modify the Camera Server and set [Do not Record] in the [Edit
Camera Server] dialog. A message appears stating that the Camera Server is already set up
without recording settings.
Solution In the Camera Server list displayed on the [Locations / Zones] tab of the [Storage and
Camera Server Summary] screen, the selected Camera Server probably has more than one
listing. Click the listing which has an associated Storage Server listed beside it and then click
[Remove Camera Server]. Make sure you save your changes to permanently remove the
deleted Camera Server.
Situation Storage Server disk usage is far in excess of the calculated level (  P. 1-20, P. 3-17) and
there is little free space.
Solution When the Camera Server video quality is set high, there is a large amount of data per frame.
Also, if you are using anti-virus software, communication between Storage Servers and
Camera Servers is being recorded and that file may be several gigabytes in size. Please alter
the anti-virus software settings to eliminate Storage Servers from virus scanning targets.