HP Integrated Lights-Out - Manual (Page 193)

Troubleshooting iLO 2 193
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Login name and password not accepted
If you have connected to iLO 2 but it does not accept your login name and password, you must verify that
your login information is configured correctly. Have a user who has the Administer User Accounts
privilege log in and change your password. If you are still unable to connect, have the user log in again
and delete and re-add your user account.
NOTE: The RBSU can also be used to correct login problems.
Directory user premature logout
Network errors can cause iLO 2 to conclude that a directory connection is no longer valid. If iLO 2
cannot detect the directory, iLO 2 terminates the directory connection. Any additional attempts to continue
using the terminated connection redirects the browser to the Login page.
Redirection to the Login page can appear to be a premature session timeout. A premature session timeout
can occur during an active session if:
• The network connection is severed.
• The directory server is shut down.
To recover from a premature session timeout, log back in and continue using iLO 2. If the directory server
is unavailable, you must use a local account.
iLO 2 Management Port not accessible by name
The iLO 2 Management Port can register with a WINS server or DDNS server to provide the name-to-IP
address resolution necessary to access the iLO 2 Management Port by name. The WINS or DDNS server
must be up and running before the iLO 2 Management Port is powered on, and the iLO 2 Management
Port must have a valid route to the WINS or DDNS server.
In addition, the iLO 2 Management Port must be configured with the IP address of the WINS or DDNS
server. You can use DHCP to configure the DHCP server with the necessary IP addresses. You can also
enter the IP addresses through RBSU or by selecting Network Settings on the Administration tab. The iLO
2 Management Port must be configured to register with either a WINS server or DDNS server. These
options are turned on as factory defaults and can be changed through RBSU or by selecting the Network
Settings option on the Administration tab.
The clients used to access the iLO 2 Management Port must be configured to use the same DDNS server
where the IP address of the iLO 2 Management Port was registered.
If you are using a WINS server and a non-dynamic DNS server, the access to the iLO 2 Management Port
might be significantly faster if you configure the DNS server to use the WINS server for name resolution.
Refer to the appropriate Microsoft® documentation for more information.
iLO 2 RBSU unavailable after iLO 2 and server reset
If the iLO 2 processor is reset and the server is immediately reset, there is a small chance that the iLO 2
firmware will not be fully initialized when the server performs its initialization and attempts to invoke the