HP Integrated Lights-Out - Manual (Page 196)

Troubleshooting iLO 2 196
Proxy server issues
If the Web browser software is configured to use a proxy server, it will not connect to the iLO 2 IP
address. To resolve this issue, configure the browser not to use the proxy server for the IP address of iLO
2. For example, in Internet Explorer, select Tools>Internet Options>Connections>LAN Settings>Advanced,
and then enter the iLO 2 IP address or DNS name in the Exceptions field.
Two-factor authentication error
When attempting to authenticate to iLO 2 using two-factor authentication, you might receive the message
The page cannot be displayed. This message may appear for the following reasons:
• No user certificates are registered on the client system. To correct this issue, register the necessary
user certificate on the client system, which might require software provided by the smart card
vendor.
• The user certificate is stored on a smart card or USB token that is not connected to the client system.
To correct this issue, connect the appropriate smart card or USB token to the client system.
• The user certificate is not issued by the trusted CA. The trusted CA's certificate is configured in iLO 2
on the Two-Factor Authentication settings page. The certificate configured as the trusted CA, must be
the public certificate of the CA that issues certificates in your organization. To correct this issue,
configure the appropriate certificate as the trusted CA on the iLO 2 Two-Factor Authentication
settings page, or use a user certificate that is issued by the trusted CA which is already configured.
• The user certificate is expired or not yet valid. Regardless of whether the expired certificate maps to
a local user, or whether it corresponds to a directory user account, iLO 2 will not allow
authentication with a certificate that has expired or that is not yet valid. Check the validity dates of
the certificate to verify that this is the cause of the The page cannot be displayed message.
To correct this problem, issue a valid certificate to the user. Map the certificate to the local iLO 2
user account if you are authenticating local iLO 2 users and verify the iLO 2 time clock is set
correctly.
• The user certificate was not digitally signed with the same certificate that is specified as the trusted
CA. Even though the name on the trusted CA certificate might match the issuer of the user certificate,
the user certificate might have been digitally signed by a different certificate. View the certification
path of the user certificate, and ensure that the public key of the issuing certificate is the same as the
public key of the trusted CA certificate. To correct this issue, configure the appropriate certificate as
the trusted CA on the iLO 2 Two-Factor Authentication settings page, or use a user certificate that
was issued by the trusted CA.
Troubleshooting alert and trap problems
Alert Explanation
Test Trap This trap is generated by a user through the Web configuration page.
Server Power Outage Server has lost power.
Server Reset Server has been reset.
Failed Login Attempt Remote user login attempt failed.
General Error This is an error condition that is not predefined by the hard-coded MIB.
Logs Circular log has been overrun.