Technical support, Support information – HP Integrated Lights-Out User Manual
Page 221
Technical support 221
Technical support
Support information
HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System included with Insight Control suites
and iLO Power Management Pack include one year of 24 x 7 HP Software Technical Support and Update
Service. This service provides access to HP technical resources for help in resolving software
implementation or operations problems. The service also provides access to software updates and
reference manuals either in electronic form or on physical media as they are made available from HP.
HP offers product support and product updates to HP iLO Advanced and HP iLO Advanced Pack for
Blade System customers in two ways:
•
When purchased as individual licenses, you receive startup technical software support at no
additional charge by calling HP Support up to 90 days from the date of purchase. Phone support is
offered, assisting you with installation, setup, and questions pertaining to the canned scripts and
their respective usages. HP worldwide numbers for Support are available on the HP website
. You can purchase updates separately at your
discretion.
•
When HP iLO Advanced Pack and HP iLO Advanced Pack for Blade System are obtained with the
purchase of an Insight Control suite and iLO Power Management Pack, licenses include one year of
24 x 7 HP Software Technical Support and Update Service.
With the bundled Technical Support and Update Service, HP iLO Advanced Pack and HP iLO
Advanced Pack for Blade System customers benefit from expedited problem resolution, and
proactive notification and delivery of iLO Advanced and iLO Select software updates. For more
information, go to the HP website
, select your product, and review the
Quickspecs.
To activate your HP Software Technical Support and Update Service for iLO Advanced and iLO
Select, you must register your software purchase through the HP website
. Failure to register your service jeopardizes service fulfillment.
Your Service Agreement Identifier (SAID) is delivered to you after registration. After you receive your
SAID, you can go to the Software Update Manager (SUM) web page to view your contract and
choose electronic delivery (in addition to standard media-based updates). For more information
about this service, see the HP website
HP also offers a number of additional software support services. Many are provided at no additional
charge.
•
Startup technical software support—Phone support is available to help you with basic installation,
setup, and usage questions. This support is provided by the knowledgeable HP Insight Control
Management and Systems Insight Manager specialists' team and is available at no additional
charge up to 90 days from the date of purchase of your server. For support in the US, call
•
1-800-HP-INVENT (1-800-474-6836). (When prompted, say "Insight Manager, P2P, or SMP.") HP
worldwide support numbers are available at the HP website