HP Integrated Lights-Out - Manual (Page 199)

Troubleshooting iLO 2 199
Remote Console applet has a red X when running Linux client
browser
Mozilla browsers must be configured to accept cookies.
1. Open the Preferences menu, and select Privacy & Security>Cookies.
2. On the Level of Privacy screen, select Allow cookies based on privacy settings and click View.
3. On the Cookies screen, select Allow cookies based on privacy settings.
The level of privacy must be set to Medium or Low.
Inability to navigate the single cursor of the Remote Console to
corners of the Remote Console window
In some cases, you may be unable to navigate the mouse cursor to the corners of the Remote Console
window. If so, right-click and drag the mouse cursor outside the Remote Console window and back
inside.
If the mouse still fails to operate correctly, or if this situation occurs frequently, verify that your mouse
settings match those recommended in the "Optimizing mouse performance for Remote Console or
Integrated Remote Console (on page 92 )" section.
Remote Console no longer opens on the existing browser
session
With the addition of the Terminal Services Pass-Through function, the behavior of the Remote Console
applet is slightly different from previous versions of iLO 2 firmware. If a Remote Console session is
already open, and the Remote Console link is clicked again, the Remote Console session will not restart. It
may appear to the user as if the Remote Console session has frozen.
For example, if the following steps are executed:
1. From Client-1, login to iLO 2 and open a remote console session.
2. From Client-2, login to iLO 2 and try to open a Remote Console session. The message Remote
console is already opened by another session is displayed. This is expected because
only one Remote Console session is supported at a time.
3. Return to Client-1 and close the Remote Console session.
4. From Client-2, click the Remote Console link with the old Remote Console applet still open. The
remote console session will not refresh and the old message discussed in step 2 is still displayed.
Although this behavior is different than in previous versions of iLO firmware, this is expected behavior in
this version of the iLO firmware. To avoid problems of this nature, always close an open remote console
session prior to trying to reopen it.
Remote console text window not updating properly
When using the Remote Console to display text windows that scroll at a high rate of speed, the text
window might not update properly. This error is caused by video updates occurring quicker than the iLO
2 firmware can detect and display them. Typically, only the upper left corner of the text window updates