American Fibertek Commander C10e-PoE/C10p-PoE - Manual (Page 102)

102
Q & A
Commander is designed for trouble free and reliable operation. However if problems do develop
please refer to this operations manual. If solutions are not provided using this method contact
American Fibertek for assistance.
Important Note: Commander maintains its memory by battery back up. However data files are
not backed up. It is important that on regular bases you protect your data by either performing a
Save As or Email Log function. Commander provides an auto Email Log function that will
automatically email out Event and Poll Logs. It is strongly suggested you use one of these
methods to protect your data. Any power down operation or firmware upgrade will erase your
data.
Problem: Entering the correct default IP address 192.168.10.11 will not allow me to connect to
Commander.
Solution: Make certain your client is set to the proper network settings. Subnet setting, and
gateway must match those of Commander.
Problem: I can connect to Commander, but will not accept either my user name or passwords.
Solution: Issuing user names and passwords are the responsibility of Admin (Administrators).
Check with either your Security or IT or Master Admin. If for any reasons user or passwords are
corrupted and total reset is required, remember to save your settings and database for later restore
after setup is complete.
Problem: My Commander is powered up, but nothing else seems to work.
Solution: Start by powering down Commander and setting power again. As power is returned,
check the LED Operation during Boot Up. If this is operating normally, check your
communications to Commander.
If after boot up all the sensor probes are blinking Red, it indicates a potential operating system
(OS) problem. If you are a Master Administrator please refer to the sections in the manual to
perform a hard reset. If this doesn’t work, please contact American Fibertek.
Problem: I cannot get any information from one of my probes:
Solution: Look at all of your probes, if the probe experiencing problems is blinking red, that
probe maybe be defective. Unplug the probe and re-insert it. If the problem continues, try to
power down Commander and re-apply power. If the problem continues try plugging the probe in
another input working port. If the problem continues, the probe may need replacement.
Problem: I am signed in as Security with IT View, but cannot see any switch related set ups.
Solution: Due to the nature of network switch related set ups, these views are restricted only to
Master Admin, IT Admin and IT Admin View. If you feel your need to have access to these
views please contact your Master or IT Admin.