American Fibertek Commander C10e-PoE/C10p-PoE - Manual (Page 103)

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Problem: I was receiving email alerts from Commander and they suddenly stopped:
Solution: If you are receiving email alerts using an internal network, check with your IT
administrator to see if there were any network or firewall changes that could have affected your
Commander settings. If changes were made to internal firewalls, speak with your IT
Administrator to provide Commander with permission
If you are using an Internet Service Provider (ISP) to receive alerts, check with them to see if any
changes to their system may prevent you from receiving Commander.
Problem: I am connecting to Commander over an ISP and all of a sudden I cannot connect.
Solution: ISP connections using cable modems or DSL randomly change IP addresses. If you are
using Commander over this type of network, you must set it for DHCP (Dynamic Host
Communication Protocol). As long as power is applied to your router (cable or DSL modem) and
your Commander, there should be no problem communicating. However, if power is lost, and the
address issued by your service has changed, this will result in Commander changing its IP
address.
Commander is designed to inform you of these changes by issuing an email alert with the new IP
address. This is done by providing and email address in the Global Settings. Check your email for
the new IP address.
Problem: When I have the Commander web page minimized, I do not see a tool bar color change
when an alarm occurs.
Solution: A color change in the only operates when using Firefox. Internet Explorer will not
change the color of the tool bar.