Moog Crossbow NAV440 Series - Manual (Page 125)

NAV440 ual
7430‐0131‐01 Rev. F
Page 125 User Man
Appendix F. Moog Crossbow Service Policies
Customer Service
Moog Cr ess to product support services: ossbow customers have acc
• Single‐point return service
• Web‐based support service
• Same day troubleshooting assistance
•
tation Worldwide Moog Crossbow represen
• Onsite and factory training available
•
pair programs Preventative maintenance and re
• Installation assistance available
Warranty
The Moog Crossbow product warranty is one year from the date of shipment.
Returning Equipment
bow to obtain a Returned Material Authorization Before returning any equipment, please contact Moog Cross
number (RMA).
Provide the following information when requesting a RMA:
Contact Point
• Company
• Address
• Contact name
• Telephone, Fax, Email
Product Details
• Equipment Model Number
• Number Equipment Serial
• ate Installation D
• Failure Date
• Description of Failure
• Does the device connect to NAV‐VIEW 2.2
Packing Item for Return
If the equipment is to be shipped to Moog Crossbow for service or repair:
• In all correspondence, refer to the equipment by the model number, the serial number, and the RMA
number.