Pitney Bowes RISO ComColor Printer - Manual (Page 12)

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ComColor Series Troubleshooting Guide 01
Examples of Error Messages
The following are examples of error messages.
<S00-000>Service Calls
These error messages are displayed when inspection or repair is required by a service representative.
Message Action to Take
Communication with the external device
is disconnected.
Check the external device for power
supply or connection.
Turn the printer power on again.
If recovery has failed, call service. An error occurred in the coin vendor or card vendor, or the machine is not
correctly connected to the printer.
Check if the coin vendor or card vendor is connected and turned on, and
press the [Sub power] key to turn off the power and then on again. If the
system does not recover, contact your dealer (or authorized service
representative). Mention the error code displayed on the touch panel at that
time.
!!System Error!!
Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred on the standard tray.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
!!System Error!!
Reboot by press the Sub Power key.
If recovery has failed, call service. A system error occurred.
Press the [Sub power] key on the operation panel to turn off the power and
then on again. If the system does not recover, contact your dealer (or
authorized service representative). Mention the error code displayed on the
touch panel at that time.
The drain tank is full.
Call service to replace it. The drain tank is full. Contact your dealer (or authorized service
representative) and have the drain tank replaced.
The finisher has an error.
Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the multifunction finisher.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The finisher punching unit has
an error. Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the multifunction finisher's punch unit.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The High capacity stacker has an error.
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the high capacity stacker.
Press the [Sub power] key on the operation panel to turn off the power and
then on again. If the system does not recover, contact your dealer (or
authorized service representative). Mention the error code displayed on the
touch panel at that time.
The Paper feed tray has an error.
Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred on the feed tray.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.