Pitney Bowes RISO ComColor Printer - Manual (Page 13)

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ComColor Series Troubleshooting Guide 01
<U00-000>Unit Errors
These error messages are displayed when repair is required by a service representative.
The Standard tray has an error.
Press RESET key.
(The job has been cancelled.)
If recovery has failed, call service. An error occurred in the standard tray.
Press the [Reset] key on the operation panel. If the system does not recover,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The Standard tray has an error.
Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred on the standard tray.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The Tray 1 (Tray 2/Tray 3) has an error.
Press RESET key.
(The job has been cancelled.)
If recovery has failed,
call service.
Other trays are available. An error occurred on the feed tray 1 (tray 2 or tray 3).
Press the [Reset] key on the operation panel. If the system does not recover,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
If you press the [Stop] key, units without errors can be used.
Message Action to Take
An error has occurred in the
external CI.
Check the external CI. An error occurred in the external controller (ComColorExpress IS1000C or
IS950C) or it is not connected properly.
Check the LED indicator and cable connection of the external controller.
Communication with the scanner
is disconnected.
Check the scanner for power
supply or connection
and press RESET key.
If recovery has failed, call service. The machine cannot communicate correctly with the scanner.
Check if the scanner is turned on and connected, and press the [Reset] key
on the operation panel. If the system does not recover, contact your dealer
(or authorized service representative). Mention the error code displayed on
the touch panel at that time.
Communication with the scanner
failed. Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. The machine cannot communicate correctly with the scanner.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The finisher punching unit (stapler unit,
stacking tray, booklet tray) has
an error. Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the multifunction finisher's punch unit, staple unit,
stacking tray or booklet tray. Press the [Reset] key on the operation panel. If
the system does not recover, press the [Sub power] key to turn off the power
and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time. If you press the [Stop] key,
feed trays without errors can be used.
The High capacity feeder has
an error. Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the high capacity feeder.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again. If either of
the two recovery operations above does not help solve your error, contact
your dealer (or authorized service representative). Mention the error code
displayed on the touch panel at that time.
Message Action to Take