Pitney Bowes RISO ComColor Printer - Manual (Page 38)

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ComColor Series Troubleshooting Guide 01
Troubleshooting the Scanner Mode
This section describes how to troubleshoot problems related to scanner mode.
Duplex copying cannot be performed for
the paper loaded in the standard tray. The feed tray setting for the standard tray is set to [Envelope].
When [Feed ctrl.] is set to [Envelope] on the [Paper type] screen, duplex
copying cannot be performed using paper from the standard tray
regardless of the type of paper loaded.
Configure the settings according to the paper to be used.
⇒ Copy mode screen X [Basic] X [Feed tray] X select the standard
tray X [Details] X [Paper type] X [Feed ctrl.]
Problem Possible Cause and Action to Take
There is no scanned data on the scanner
screen of the console. Scanned data has been saved in the folder.
When [Printable in this machine (save to folder)] has been selected on
the [Confirm] screen for the save format displayed when the scanner
mode selection button is pressed, the scanned data is processed as data
to be printed from the machine and saved to a folder.
To download it from the console, it must be saved to the hard disk of the
machine in a compatible format ([PDF], [TIFF], or [JPEG]) using [Format
for PC]. Select [Format for PC] on the [Confirm] screen for the save
format, and scan the original again.
The original loaded in the ADF is not fed
properly. A small original is loaded in the ADF.
The minimum size of the original that can be loaded in the ADF is 100
mm
× 148 mm (3 15/16" × 5 13/16"). If the original is too small, it may not
be fed properly from the ADF, causing a paper jam. Load originals
smaller than 100 mm
× 148 mm (3 15/16" × 5 13/16") on the platen glass.
Even though the size of the original is appropriate,
depending on its thickness, type or other characteristics, it
may not be scanned with the ADF. For details, see "Usable
Originals" in the "Basic Guide".
The scanned image is light or dark. The original image is light (or dark), or the [Scanning level] setting
has been configured for light (or dark) scanning.
Configure the [Scanning level] setting in scanner mode according to the
loaded original.
⇒ Scanner mode screen X [Basic] X [Scanning level]
Problem Possible Cause and Action to Take