Pitney Bowes RISO ComColor Printer - Manual (Page 28)

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ComColor Series Troubleshooting Guide 01
Troubleshooting the Printer Driver and Printer Mode
This section describes how to troubleshoot problems related to the printer driver and printer mode.
Problem Possible Cause and Action to Take
Cannot print from a computer. The printer mode is offline.
Check the printer status button on the mode screen of the operation
panel.
When [Offline] is displayed, change the status to [Online].
⇒ Printer mode screen X [Functions] X press [Online]
The status of the job may be [Waiting].
The job status may be [Waiting] when the administrator has set all jobs to
go to [Waiting] status or when the job requires a PIN code.
Check whether the job is on the [Waiting] screen in printer mode.
The machine is busy.
The machine gives higher priority to operations made on the operation
panel than to jobs from a computer.
When there are multiple idle jobs, the jobs are printed in the following
order of priority.
Copied job X [Waiting] job X Job from a computer
The message showing ink cartridge replacement appears.
You cannot print if the message shows that even one color needs to be
replaced.
Replace the ink cartridge of the color shown.
Cannot print well on irregular sized paper. Irregular sized paper requires to be registered.
The paper size must be registered in advance with [Custom paper entry]
on both the printer driver and the machine.
• Printer driver [Properties] dialog box X [Environment] tab X register
paper size with [Custom paper entry]
• To configure [Custom paper entry] on the machine, the administrator
must configure the setting. Contact your administrator.
[Feed tray] X [Details] X [Irregular size] is selected.
To use irregular sized paper without configuring [Custom paper entry], go
to [Feed tray] X [Details] and select [Irregular size]. For width, the fence
width of the feed tray is adopted. For length, the maximum value of each
tray is adopted. If you use irregular sized paper that the administrator has
registered, print speed and paper alignment improves.
When printing a document with multiple
pages, some pages are printed with an
incorrect paper size. The document data have different paper sizes.
Select the [Mixed size] check box on the [Basic] tab of the printer
properties dialog box. The feed tray is automatically selected according
to the original size and the document is printed.